Deals of the Week

Let's Sale-brate! Save up to 50% storewide, ends July 5th
Home > Support > Product FAQ > Details

Product FAQ

Product:   Version:

I cannot uninstall CyberLink TrueTheater Enhancer from within the Windows Add/Remove Programs. What can I do?


User cannot uninstall CyberLink TrueTheater Enhancer within the Windows Add or Remove Programs Tool.


The CyberLink TrueTheater Enhancer program is damaged or did not install correctly.


  1. Restart your computer.
  2. Click here to download the Microsoft cleanup tool.
  3. To execute the Microsoft cleanup tool, follow these steps:
    (1) Click Start, click All Programs, and then click Windows Installer Clean Up.
    (2) In the Windows Installer Clean Up box, select TrueTheater Pack.
    (3) Click Remove.
  4. Remove "TrueTheater Enhancer" installation Folder
    For Windows XP and Windows Vista 32 bit: 
    The original Folder Path: C:\Program Files\CyberLink\TrueTheater Pack
    For Windows Vista 64 bit:
    The original PowerDVD Folder Path: C:\Program Files(x86)\CyberLink\ TrueTheater Pack
  5. Remove C:\Program Files\InstallShield Installation Information{ 2C9617C7-6A62-4513-B96D-7C06B5C6C1F5}folder
    (This is a hidden folder. Please enable show hidden files and folders option under Windows Explorer->organize->Folder and search options->view->Hidden files and folders)
  6. To execute the Registry Editor, follow these steps:
    For Windows Vista 32/64 bit:
    (1) Click Start, click All Programs, click Accessories, click Run and then type Regedit.
    For Windows XP:
    (1) Click Start, click Run and then type Regedit.
    For Windows Vista 32 bit and Windows XP:

    (2) Remove HKEY_LOCAL_MACHINE\SOFTWARE\CyberLink\TT Pack
    (3) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ { 2C9617C7-6A62-4513-B96D-7C06B5C6C1F5}
    (4) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\ { 2C9617C7-6A62-4513-B96D-7C06B5C6C1F5}
    (5) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_ { 2C9617C7-6A62-4513-B96D-7C06B5C6C1F5}
    For Windows Vista 64 bit:
    (2) Remove HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\CyberLink\ TT Pack
    (3) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{ 2C9617C7-6A62-4513-B96D-7C06B5C6C1F5}
    (4) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\ { 2C9617C7-6A62-4513-B96D-7C06B5C6C1F5}
    (5) Remove HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_ { 2C9617C7-6A62-4513-B96D-7C06B5C6C1F5}
     Restart your machine. After finish these all steps, your TrueTheater Enhancer is completely removed.
Was this information helpful to you?